Terms of Service

Last Updated: January 2, 2026

1. Agreement to Terms

By accessing or using Closer Catalyst services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Services Description

Closer Catalyst provides sales enablement and training services, including:

  • Custom sales documentation based on client-provided call transcripts
  • Objection handling libraries and discovery question banks
  • Searchable sales knowledge bases
  • New hire onboarding programs (Closer FastTrack)
  • Ongoing support and content updates via subscription tiers

Services are delivered as described in the specific package or subscription tier you purchase.

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information necessary for service delivery
  • Supply 8-12 sales call transcripts (or as specified in your package) for analysis
  • Ensure you have the legal right to share any call recordings or transcripts with us
  • Respond to requests for clarification or additional information in a timely manner
  • Pay all fees according to the agreed-upon payment terms

4. Payment Terms

One-Time Packages: Payment is due in full before work begins, unless otherwise agreed in writing. Delivery timelines begin once payment is received and all required materials are provided.

Subscriptions: Subscription fees are billed monthly in advance. You authorize us to charge your payment method on file each billing cycle. Subscriptions renew automatically unless canceled.

Late Payments: Late payments may result in suspension of services until payment is received.

5. Refunds and Cancellations

One-Time Packages: We will work with you until you're satisfied with the deliverables. If you're not happy with the final product, we'll make revisions based on your feedback.

Subscriptions: You may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle. No refunds are provided for partial months.

6. Intellectual Property

Your Content: You retain all ownership rights to the sales call transcripts, recordings, and other materials you provide to us.

Deliverables: Upon full payment, you own the customized sales enablement materials we create for you (e.g., objection handling libraries, playbooks, knowledge bases). You may use these materials internally within your organization.

Restrictions: You may not resell, redistribute, or white-label our deliverables without explicit written permission. The Closer Catalyst methodology, templates, and processes remain our intellectual property.

7. Confidentiality

We treat all client information, including sales call data, as strictly confidential. We will not share your information with third parties except as required to deliver services or as required by law. Both parties agree to maintain confidentiality of any proprietary information shared during the engagement.

8. Service Delivery and Timelines

Delivery timelines are estimates and begin once we receive:

  • Full payment
  • All required materials (call transcripts, etc.)
  • Completed intake questionnaire

Timelines may be extended if additional information is needed or if you request revisions beyond the scope of the original agreement.

9. Limitation of Liability

Closer Catalyst provides sales enablement and training services. We do not guarantee specific sales results, revenue increases, or close rate improvements. Results depend on many factors outside our control, including your team's execution, market conditions, and offer quality.

To the maximum extent permitted by law, Closer Catalyst shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

10. Termination

We reserve the right to terminate or suspend services if you violate these Terms of Service, fail to make payment, or engage in conduct that we deem harmful to our business or reputation.

11. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes by posting the updated terms on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the new terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

13. Contact Information

If you have questions about these Terms of Service, please contact us at:

Email: [email protected]
Website: closercatalyst.com